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Troubleshooting guide for wallet connection issues




By Christian_OGB

Mobula, based on Web3 technology, requires you to connect your wallet in order to take advantage of all its features. However, errors can occur during this process. We'll explore the steps you can take to troubleshoot such situations.

Steps for general connection issues

Check your internet connection :

Ensure that your internet connection is stable and functioning properly.

Check private browsing mode :

Take a moment to ensure you're not using your browser in private or incognito mode. Private browsing can sometimes affect wallet connectivity. If you are, consider switching to a regular browsing mode and attempt to connect your wallet again.

Refresh the page :

Sometimes, a simple page refresh can resolve temporary issues.

Clear browsing data :

Clear your browser's cookies and cache, then try again.

Check updates :

If you're using a browser’s native wallet, or using a hardware wallet, or even are on a mobile phone and using a wallet application’s dAPP browser, make sure it's updated to the latest version or firmware.

Try another browser and/or device :

If the issue persists, try connecting using a different browser, and/or another device. However, make sure you've imported your wallet on the second device you want to try connecting from.

Investigate communities :

Ask other users in the Telegram group or on the Discord server if they are also having issues connecting.

Steps to troubleshoot the "connector already connected" error

Refresh the page :

It can happen that a simple refresh of the page can effectively resolve temporary issues.

Disconnect wallet from connected application

To disconnect MetaMask from connected sites, follow these steps:

a. Click on the three dots in the top right-hand corner of your MetaMask account.

b. Select "Connected sites" from the expanded menu.

c. Find the website or DApp that you want to disconnect from and click on the trash can icon.

d. Confirm the action.

Note that disconnecting your wallet from a website or DApp will not revoke any token approvals that you have in place with that dapp.

Check browser’s open tabs or windows :

Make sure no other tabs or windows are already connected to the same wallet or network.

Log out from other applications :

If you're using the same wallet on multiple apps, ensure you're logged out from all other instances.

Check for updates :

Make sure your wallet, browser, and any associated extensions are up to date with the latest versions.

Check browser extensions :

If you have wallet-related or blockchain extensions, temporarily disable them to check if they're causing conflicts.

Use a private browsing session :

Try connecting using a private browsing window (incognito) to avoid conflicts with regular browsing sessions.

Close and reopen the browser :

If the error persists, fully close the browser and reopen it. Then, try connecting again.

Connect via social login :

Consider using a social login option. This method doesn’t store your data and can be used to bypass the issue. Remember, this is only an alternative approach and doesn't compromise your privacy or security, your data are not stored.

Give a different browser and/or device a try :

If the problem keeps happening, see if you can connect using a different web browser or try from another device.

It's important to note that troubleshooting errors can vary based on the situation and specific factors. Please try to connect again after each resolution attempt. If none of the above steps work, seek help from Mobula's Support for personalized assistance.